hospitality management consulting

Purpose. People. Process

WHAT WE DO

We help companies be hospitable to their employees by building a productive, engaging,  empowering, and motivating work environment by balancing the 3 P's of operating a successful business: Purpose, People, and Process.

Hospitality is service taken to the next level.  While service fulfills customer expectations, hospitality is how you make your customers feel. Since customer experience is known to be the pulse of every business today, hospitality needs to be the pulse of your brand promise- not just to your customers but also to your employees. 

 E2G Hospitality believes in the mantra HAPPY EMPLOYEES=HAPPY GUESTS. 


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our mission

  Our mission is Making Today Better for YOU. Making today better for your employees by not only hiring the right people but also focusing on the reasons that make your employees happy and more engaged makes today better for your guests and hence your business.   

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WHY WE DO IT

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  1.  In 2016, the annual employee turnover rate in the restaurants and accommodations sector was a whopping 73%. Job Openings and Labor Turnover Program [JOLTS]. 
  2. The cost of losing and replacing one hourly employee can be as high as $5,864. If your restaurant is maintaining a 73% annual employee turnover rate, you’re potentially losing $428,072 or more annually as a result. Cornell’s School of Hotel Administration
  3. The industries with the most disengaged employees are hospitality, government, and light manufacturing. (Modern Survey)
  4. Only 37% of employees are engaged, 56% are not engaged and 73% are actively disengaged. (Gallup)
  5. Employees who use their strengths, skills, and abilities every day are six times more likely to be engaged at work, 8% more productive, and 15% less likely to leave their jobs. (Gallup)

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  1. Highly engaged business teams result in 21% greater profitability. (Gallup) 
  2. Companies with engaged employees see 233% greater customer loyalty and a 26% greater annual increase in revenue. (Aberdeen)



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HOW WE DO IT

Operations Management (PEOPLE + PURPOSE + PROCESS)

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a. Organizational structure- right people in the right position with the right accountability and responsibility

b. Employee empowerment- tools and resources that help your employees succeed and increase productivity

c. Service blueprinting- service design, planning, flow, resources, bottlenecks, opportunities

d. Standard operating procedures- the nuts and bolts

e. Operational checklists- quality control

f. Menu engineering- concept, strategy, popularity, and profitability

g. Product/Service enhancement- opportunities to increase revenue and profitability

h. Training and development- onboarding, knowledge and skill, coaching, empowerment, path for progression

i. Scheduling, labor management and optimization- the right people in the right role at the right time

j. Financial Management- goals, success metrics, performance review

Product Positioning and Marketing (PURPOSE)

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a. Consumer insight and analytics- who are my customers and what do they want?

b. Brand value and market positioning- how do I distinguish my product and services? how can my brand meet my customer needs effectively?

c. Marketing strategy and reputation management- how do I spread the word?

Project Management (PROCESS)

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We got this!


Planning, analysing, prioritising, initiating, delegating, executing, monitoring, and reviewing the work of a team to meet specific goals and success metrics during a predefined period of time.