happy employees MAKE happy guests

1. Happy employees are 20% more productive (Forbes)

2. Happiness has a greater impact on sales, raising sales by 37% (Forbes)

3. Happy employees are innovative employees

4. Happy employees are engaged employees

5. Happiness reduces employee turnover

1. Happy employees= happy ambassadors= happy interactions= happy experiences= happy guests

2. Happy guests are loyal customers

1.  A 5% increase in customer retention increases profits by 25%-95% (Bain & Company)

2. Loyal customers are brand ambassadors

3. Word of mouth marketing is the most effective form of marketing.  92% of consumers believe recommendations from friends and family are over all forms of advertising (Forbes)